Privacy Policy

Last Updated: June 2025

At Venture North East TentBox Hire, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

We are Venture North East TentBox Hire, a UK-based business offering roof tent hire and camping accessories.

2. What Information We Collect

We may collect the following personal data:

  • Contact Information: name, email address, phone number.

  • Booking Information: date of hire, vehicle type, payment details (via secure payment processors).

  • Technical Data: IP address, browser type, time zone, device type (collected via cookies).

  • Social Media Data: if you contact or interact with us via TikTok, Facebook, or Instagram.

3. How We Use Your Information

We use your data to:

  • Process and confirm your bookings.

  • Contact you about your hire or enquiry.

  • Send updates, special offers, or important service messages.

  • Improve our website and customer experience.

We do not sell or rent your information to third parties.

4. Cookies

Our website uses cookies to:

  • Ensure website functionality.

  • Analyse traffic via tools like Google Analytics.

You can control or disable cookies via your browser settings.

5. Payment Processing

We use secure, third-party providers to process payments (e.g., Stripe, PayPal). We do not store your full payment details ourselves.

6. Data Storage & Security

Your data is stored securely and only for as long as needed to fulfil legal and business obligations. We take steps to ensure it’s protected from unauthorised access, alteration, or loss.

7. Your Rights

You have the right to:

  • Request a copy of your personal data.

  • Correct or update your data.

  • Request deletion of your data (in certain cases).

  • Withdraw consent for marketing communications at any time.

To do this, contact us at: info@venturenortheast.co.uk

8. Third-Party Links

Our website or social content may link to other websites. We are not responsible for their privacy practices, so we encourage you to read their policies too.

9. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted here with a new “Last Updated” date.

Contact Us

If you have questions about this policy or how we handle your data, please contact:
📧 info@venturenortheast.co.uk