Terms & Conditions

Last Updated: June 2025

Welcome to Venture North East TentBox Hire! Please read these Terms and Conditions carefully before booking or using our services.

By booking with us or using our website, you agree to comply with and be bound by these Terms.

1. Who We Are

Venture North East TentBox Hire is a UK-based business offering roof tent hire services and optional camping extras. Our primary base is in County Durham, England.

2. Hire Eligibility

To hire from us, you must:

  • Be 21 years or older.

  • Hold a valid UK driving licence (or equivalent).

  • Have a fully insured and roadworthy vehicle suitable for roof bar and TentBox installation.

  • Accept full responsibility for the use and return of our equipment.

3. Booking & Payment

  • A 25% deposit is required to secure your booking.

  • Full payment is due no later than 7 days before the hire start date.

  • Payment can be made via our website or by secure bank transfer.

  • A security deposit may be required and will be returned after equipment inspection, subject to no damage.

4. Cancellations & Refunds

  • Cancellations 14+ days before hire = Full refund.

  • 7–13 days = 50% refund.

  • Less than 7 days = No refund.

We recommend you have travel insurance in case you need to cancel unexpectedly.

5. Equipment Use & Care

  • You must use the TentBox and other items responsibly and according to instructions.

  • No smoking or open flames inside the TentBox.

  • Return all hired equipment in clean, working condition.

  • Damages beyond normal wear and tear may result in deduction from your security deposit.

6. Fitting & Vehicle Responsibility

  • You are responsible for ensuring your vehicle is suitable for the TentBox and roof bars.

  • Instructions will be provided for safe installation.

  • If requested, we may offer assistance, but the final responsibility for fitment lies with the customer.

7. Liability & Insurance

  • We are not liable for any injury, accident, or damage resulting from misuse of the equipment.

  • You are responsible for your own vehicle insurance.

  • Venture North East is not responsible for any loss or damage to personal belongings.

8. Weather & Safety

  • Hire continues in all weather unless conditions are deemed unsafe for travel (e.g., red weather warnings).

  • We advise customers to check forecasts and camp responsibly.

9. Optional Extras

Optional hire items (e.g., roof bars, living pods, lighting kits) are subject to availability and must be returned in the same condition.

10. Locality & Referral Discounts

We may offer a local customer card and referral discounts. These offers are discretionary and can be withdrawn at any time.

11. Intellectual Property

All content on our website and social media (including logos, images, and text) is the property of Venture North East and must not be reused without written permission.

12. Changes to Terms

We may update these Terms occasionally. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

Contact Us

If you have questions or concerns, contact us:
📧 info@venturenortheast.co.uk